Designing for Impact: UX/UI and LLM Productivity

Organizations frequently ask what tangible business impact Large Language Models (LLMs) have on employees’ daily work. Stakeholders seek clear answers, while vendors of solutions such as Microsoft Copilot often present figures that may or may not resonate with real-world experience. Our approach emphasizes that measuring this impact is not solely a technical challenge—it is deeply tied to business processes and the UX/UI design of the tools employees use. Ultimately, productivity measurement requires tools intentionally designed to enable and support such evaluation.